FAQ

Frequently Asked Questions

Shipping

Unless otherwise noted, all items are made to order and require 5–10 business days for production before shipping. If you need your order sooner for an event or special occasion, please contact us—we’ll do our best to accommodate your timeline.

Returns & Exchanges

We accept returns for unused items within 10 days of delivery.  You must contact us within this 10-day window to initiate the return process. Returns requested after this period will not be accepted.

Return shipping costs are the responsibility of the buyer. Refunds will be issued once the returned item has been received and inspected. To be eligible, leather items must show no signs of wear, be unmarked, hardware shows no scratches and belts must not have any additional holes punched. If items have been used, we reserve the right to issue partial refunds or no refunds at all. 

Please note that we do not offer exchanges.

If you have any questions or experience an issue with your order, please reach out to us—we’re happy to help and will work with you to make it right.

Why is my item different than the one in the photos?

Each piece is carefully handmade, making every item unique. Slight variations may occur between pieces.

Please note that colors may vary slightly from what you see on your screen due to differences in display settings.

Do we take custom orders?

We’re happy to explore your ideas and see what we can create for you. Please email us with the details, and we’ll be glad to discuss your request further.

Where can we contact you?

You can use the contact tab or email us at hellomane.hide@gmail.com.